bw52 Privacy Policy

Introduction and Definitions

bw52 is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy applies to the bw52 website and all associated services. When you register on bw52, use its services, or contact us, you are considered to have accepted the terms of this policy.

The meaning of some important terms used in this policy is clarified below:

• "Personal Information" — Any information that can directly or indirectly identify an individual, such as name, mobile number, email address, or financial details.
• "Processing" — Any operation carried out on personal information, such as collection, storage, modification, disclosure, or deletion.
• "User" — Any registered or unregistered person who uses the bw52 platform and its services.
• "Third Party" — Any person, company, or organisation other than bw52.

The security of your personal information is of the utmost importance to bw52. Reading this privacy policy alongside our Terms and Conditions will give you a complete understanding of the platform's overall policy framework.

Scope of Data Collection

bw52 collects only the information necessary to provide its services. The types of data collected are described by category below.

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• Nationality and country of residence
• Government-issued identity document details (where applicable)

2.2 Contact Information

• Mobile number
• Email address
• Current address (for deposit verification or where required)

2.3 Financial Information

• Details related to the payment method used (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance and bonus usage records

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Browsing activity and session data on the website
• Login time and location information

Methods of Data Collection

bw52 collects user information through several methods. Each method is conducted in accordance with the principle of transparency.

3.1 Information Provided Directly

When you create an account on bw52, complete identity verification, contact the support team, or fill in any form — you are providing information to us directly.

3.2 Automatically Collected Information

When you use the bw52 website or app, certain information is collected automatically. This includes data obtained through cookies, web beacons, and log files. This information is primarily used to monitor and improve the performance of the platform.

3.3 Information Received from Third Parties

In some cases, information may be received from trusted third-party service providers for the purpose of identity verification or fraud prevention. Such data collection is always carried out in compliance with applicable law.

Purpose of Data Use

bw52 uses collected information only for specific and legitimate purposes. The main purposes are described below:

1. Account management and identity verification: Completing registration, confirming identity, and keeping accounts secure.
2. Service delivery: Ensuring deposits, withdrawals, bonus eligibility, and the gaming experience.
3. Customer support: The support team may access your information to resolve your questions and issues.
4. Security and fraud prevention: Preventing unauthorised access, fraudulent activity, and money laundering.
5. Responsible gaming: Analysing user gaming behaviour to identify potentially risky patterns and provide appropriate assistance.
6. Legal compliance: Retaining and disclosing information as required to comply with applicable laws and regulations.
7. Service improvement: Analysing user experience to improve the performance of the platform.
8. Communications: Sending important service notifications, transaction confirmations, and security alerts.

bw52 never sells your information to unrelated third parties for marketing purposes.

Data Storage and Security

bw52 uses industry-standard technologies and practices to keep your personal information secure. These include:

5.1 Technical Security Measures

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored on servers is kept in encrypted form.
• Two-Factor Authentication is available.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.

5.2 Administrative Security Measures

• Only authorised personnel may access personal information.
• The Principle of Least Privilege is followed when granting access to data.
• All staff receive training on data privacy.

5.3 Data Retention Period

bw52 retains your personal information for as long as necessary to provide services and meet legal obligations. Even after an account is closed or becomes inactive, certain information may be retained for a defined period as required by law. Once the specified period has passed, information is securely deleted or anonymised.

Sharing Data with Third Parties

bw52 never sells your personal information for money. However, information may be shared with specific third parties in the limited circumstances described below:

6.1 Service Provider Partners

Companies that assist with payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer service may receive limited information necessary to perform those services. These partners operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed to authorities in response to a court order, a lawful request from law enforcement, or as required to comply with applicable law. In such cases, bw52 will endeavour to notify you to the extent legally permitted.

6.3 Fraud Prevention

If suspicious fraudulent activity is detected, relevant information may be shared with the appropriate authorities or industry fraud-prevention organisations.

6.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Should this occur, you will be informed in advance and this privacy policy will be updated.

Cookies and Tracking Technologies

bw52 uses cookies and similar technologies to operate its website and app. Cookies are small text files stored on your device that help the platform remember your preferences and improve your experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Maintaining login sessions, ensuring security, and saving language preferences fall into this category. These cookies cannot be disabled, as the platform will not function properly without them.

7.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. The data collected is anonymous and is used to improve the service.

7.3 Functional Cookies

These cookies remember your preferences, such as display settings, and help avoid the need to re-enter information.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.

User Rights

You have a number of important rights regarding your own information while using the bw52 platform.

8.1 Right to Access

You may request a copy of the personal information stored in your account. We will endeavour to fulfil this request within a reasonable time.

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request a correction. Some information can be updated directly from account settings; for the rest, please contact support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing investigations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will review your request and take appropriate action.

8.5 Right to Data Portability

You may request your data in a commonly used format, which can be transferred to another service where applicable.

To learn more about these rights or to submit a request, contact our support team. More information about managing your gaming experience is available in our Responsible Gaming section.

Minor Users

All bw52 services are strictly for individuals aged 21 and above. Registration or use of the platform by anyone under 21 is completely prohibited.

bw52 does not intentionally collect any personal information from minors. Age verification is in place during the registration process. If a minor has mistakenly created an account, it will be closed and the associated data deleted as soon as this comes to our attention.

If you become aware that a minor is using bw52, please notify our support team immediately.

Policy Changes

bw52 reserves the right to update this privacy policy at any time. Revisions may be necessary due to service expansion, technical changes, or legal requirements.

If significant changes are made to the policy, bw52 will notify users via their registered email or through a notification on the platform. Continued use of the service after any changes will be considered your acceptance of the updated policy.

To understand what has changed from the previous version, refer to the "Last Updated" date at the top of the page. We recommend visiting this page regularly. To learn more about our site, visit the About Us section.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the bw52 data protection team.

11.1 Contact Methods

• Live Chat: Direct support is available 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.
• Email: [email protected] — Detailed complaints or data-related requests can be sent by email.

11.2 Complaint Processing

Upon receiving your complaint or request, bw52 will review it within a reasonable time and get back to you. Complex cases may take longer, but you will be kept updated on the progress.

For answers to common questions, visit our FAQ section — many common topics are clearly addressed there.

This policy applies to the bw52 website and related services. The terms of service complement this policy. Reading both documents together will give you a complete picture of how your information is handled. If you have difficulty understanding any part of this document, please contact the support team for help.