bw52 Terms and Conditions

1.1 Acceptance of Terms

By accessing the bw52 website or registering an account, you are considered to have fully read, understood and agreed to these Terms. If you disagree with any part of these terms, you are advised to stop using this platform.

1.2 Right to Modify Terms

bw52 reserves the right to amend, change or update these Terms at any time. Continuing to use the platform after any changes constitutes acceptance of the new terms. We therefore encourage you to revisit this page regularly.

1.3 Scope of Application

These Terms are governed by applicable laws of Bangladesh. Users are responsible for complying with the local laws of their own country. bw52 will not be held liable for any use that falls outside its jurisdiction.

2.1 Age and Eligibility Requirements

To open an account on bw52 and participate in any betting or casino activity, you must be at least 21 years of age. Use of this platform by minors is strictly prohibited. If age information provided during registration is found to be false, the account will be closed immediately and all deposited funds may be forfeited.

2.2 Single Account Policy

Each user may operate only one account. bw52 has the right to investigate if multiple accounts are linked to the same person, if multiple accounts are used from the same device, or if multiple accounts from the same household appear suspicious. Attempting to claim bonus benefits through multiple accounts will be treated as fraud.

2.3 Accuracy of Registration Information

You must provide accurate, complete and up-to-date information at registration — including your name, mobile number and date of birth. If a discrepancy is found in your details during the withdrawal verification process, the transaction may be placed on hold. To learn how we handle your personal data, please read our Privacy Policy.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Allowing any third party to use your account is prohibited. Any unauthorised access to your account must be reported to the bw52 support team immediately.

3.1 Deposit Rules

The approved payment methods for deposits at bw52 are: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳300 (three hundred taka). All deposits must be made through an approved payment method and providing the correct transaction number is mandatory. Deposits from a mobile banking account registered in someone else's name will not be accepted.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawals can only be made to the mobile banking account that is registered in your name and from which the deposit was made. Withdrawals are generally completed within 30 minutes to 3 hours, though additional time may be required during the verification process. Withdrawal methods: bKash, Nagad, Rocket and Upay.

3.3 Transaction Cancellation and Hold Conditions

bw52 reserves the right to place on hold or cancel any transaction for any of the following reasons:

• Discrepancy in identity verification details
• Suspicious or unusual transaction patterns
• Evidence of bonus abuse
• Evidence of operating multiple accounts
• Technical errors or system maintenance

4.1 Welcome Bonus

New members at bw52 can receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, the bonus amount must be wagered 15 times. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a balance of ৳3,000, and the wagering requirement to complete is ৳2,000 × 15 = ৳30,000. Bonus funds cannot be withdrawn directly as cash — withdrawal is only available after the wagering requirement has been met.

4.2 General Bonus Rules

• Each bonus offer applies only once per account.
• Withdrawals cannot be made while a bonus is active until the wagering requirement has been fulfilled.
• bw52 reserves the right to change bonus terms or cancel bonus offers at any time.
• If a fraudulent attempt to obtain a bonus is detected, the account will be suspended.
• bw52 may, at its discretion, disqualify any member from receiving a bonus offer.

4.3 VIP Cashback Program

The bw52 VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is calculated based on the net loss for that week (total losses minus total winnings). Example: a Gold tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.6% = ৳120 cashback. Cashback rates vary by tier: Bronze up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. To advance to a higher tier, consistent active play must be maintained.

5.1 Bet Acceptance and Cancellation Conditions

Once any bet on bw52 is confirmed, it cannot be changed. If a discrepancy in a bet result occurs due to a technical error or data feed issue, bw52 reserves the right to cancel that bet. In such cases, the bet amount will be refunded.

5.2 Odds and Market Policy

Displayed odds may change at any time. The odds at the time a bet is confirmed will be considered final. bw52 reserves the right to cancel bets placed at clearly erroneous odds (such as a significant discrepancy) and to re-evaluate them at the corrected odds.

5.3 Prohibited Activities

The following activities are strictly prohibited on the bw52 platform:

• Placing bets using another person's account
• Betting using software, bots or automation tools
• Coordinated betting across multiple accounts to gain an unfair advantage
• Exploiting technical vulnerabilities of the platform
• Any form of money laundering or illegal funds management

6.1 bw52's Right to Close Accounts

bw52 reserves the right to temporarily suspend or permanently close any account for the following reasons — without prior notice:

• Violation of these Terms
• Evidence of fraudulent or deceptive activity
• Registration with false information
• Evidence of being a minor
• Court order or government directive

6.2 Account Closure Request by Member

If you wish to close your account yourself, please contact the bw52 support team via 24/7 live chat or email. It is the member's responsibility to settle any pending withdrawals before the account is closed. Voluntary self-exclusion requests for responsible gaming reasons will be processed with the highest priority.

7.1 Responsible Gaming Policy

bw52 believes that gaming is for entertainment — not a means of earning money. We give the highest importance to responsible gaming. Every member is advised to play within their means. If you feel that gambling is negatively affecting your personal, family or financial life, please contact our support team. For detailed guidance and tools, please read our Responsible Gaming Guide.

7.2 Self-Exclusion and Limit Setting

Members may set their own daily, weekly or monthly deposit limits. You may request that your account be temporarily closed for a set period. Any attempt to open a new account while self-exclusion is active will be cancelled immediately.

8.1 Ownership Rights

All content on the bw52 website — including logos, graphics, text, software, game interfaces and designs — is the intellectual property of bw52. Any reproduction, distribution or commercial use of this content beyond a member's personal use is strictly prohibited.

8.2 Restricted Use

You may not automatically scrape, reverse-engineer or republish any part of this website on any third-party site. Violation of this provision may result in legal action.

9.1 Service Interruptions

Every effort is made to ensure uninterrupted service on the bw52 platform. However, bw52 will not be held liable for any temporary interruption caused by technical maintenance, cyberattacks or other unforeseen circumstances.

9.2 Third-Party Content

The bw52 platform contains content from various game providers (such as Pragmatic Play, PG Soft, JILI and Evolution). The terms and conditions of these game providers may also apply. The respective game provider is responsible for any technical errors within their games.

10.1 Collection of Personal Information

How your personal information is collected, used and protected is described in detail in our Privacy Policy. bw52 does not sell your personal information to any third party. All data is kept secure using SSL encryption and modern security technology.

10.2 Cookie Policy

The bw52 website uses cookies to improve your browsing experience. Accessing the site constitutes consent to the use of cookies. Cookies can be managed through your browser settings, though some features may not function as a result.

11.1 Complaints Process

If you have a complaint or objection about any matter, please first contact our support team via 24/7 live chat or email. The support team is able to assist in both Bengali and English. We take all complaints seriously and aim to resolve them as quickly as possible. For general questions, please visit our FAQ page.

11.2 Final Decision

In the event of any dispute, the decision of the bw52 authority will be considered final. Decisions will be made based on technical logs and records. The relevant amount may be temporarily held while a dispute resolution is in progress.

12.1 Support Channels

The bw52 customer support team is available 24 hours a day, 7 days a week. You can reach us via live chat or email in Bengali or English.

Email: [email protected]

12.2 Response Times

Live chat generally receives an immediate response. Complex complaints or document-based requests sent by email may take some additional time to resolve. For any issue, contacting us via live chat first will get you the fastest response.