Play responsibly, stay in control
At bw52 we believe that entertainment is truly enjoyable only when it is kept within limits. Play with yourself and your family in mind — stay aware at all times.
Why responsible gambling matters at bw52
Playing on an online casino and betting site is a form of entertainment — it is not a guaranteed way to earn money. bw52 always wants its users to play with awareness and within their limits. Before every session, ask yourself: have I set both a time limit and a money limit?
Gambling can become an addiction for some people. This addiction can have a negative effect on a person's finances, family relationships, and mental health. At bw52 we take this risk seriously and offer several protective tools on our platform. To learn more about us, read our About Us page.
Remember, the minimum age to open an account at bw52 is 21. We strictly prohibit underage gambling and follow an age verification process.
Remember: Money deposited can be lost. Never play with money you cannot afford to lose. Keep your entertainment budget separate.
Tools to keep yourself protected
bw52 provides a few simple protective tools for its users. Using these, you can decide for yourself how much you play and how much you spend.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it will not be possible to deposit more than that within the same period.
Session Time Limit
Decide in advance how long you will play each session. Once the set time is up, the system will automatically alert you.
Cooling-Off Period
If you want to take a break for a few days, set a cooling-off period from 24 hours to 30 days. During this time, playing or depositing from the account will not be allowed.
Self-Exclusion
If you need a long-term break, choose self-exclusion — the account can be completely closed for 3 months, 6 months, or 1 year.
Loss Limit
Set how much loss you can accept within a given period. Once that amount is reached, playing will stop automatically.
Direct Support
Contact bw52's 24/7 live chat or email support at any time. Support is available in both Bengali and English.
Apply for self-exclusion
Fill in the details below and send them via live chat or email, and our team will apply self-exclusion to your account within 24 hours. No promotional messages will be sent during self-exclusion.
Fill in this form and send it to us via live chat, or copy it to the support email. Use live chat for the most direct submission.
Recognise the signs of a problem
If you notice any of the following signs in yourself, act quickly. It is easier to get help before the problem gets worse.
You are playing more to chase lost money and increasing your bet amount each time.
You want to stop playing but cannot — you are losing control over yourself.
You are borrowing money from family or friends to play, or lying to them.
You are spending more time playing while neglecting work, studies, or family responsibilities.
You are turning to gambling to cope with stress, loneliness, or anxiety.
You feel guilty after playing, or feel like hiding it from others.
If you notice these signs, there is no reason to blame yourself. This is a common problem and it can be addressed. Reach out to bw52's 24/7 support team, your family, or a professional counsellor.
Get help — do not face it alone
If you recognise a problem, seek help as soon as possible. The options below are here for you.
bw52 Live Chat
Our live chat support is available seven days a week, twenty-four hours a day. Chat in Bengali and get a quick response. Direct help is available for self-exclusion or setting up limits.
Email Support
Write to us in detail by email. Our team responds in both Bengali and English. Support email: [email protected]
Family and Loved Ones
Tell a trusted family member. They can help you keep track of your playing time or spending on a regular basis — this is often the most effective approach.
Professional Counsellor
Consult a mental health specialist or behavioural therapist. Mental health services in Bangladesh are now much more accessible and confidential than before.
Government Health Services
For behavioural issues, contact the mental health department of a government hospital. Treatment is completely confidential and handled professionally.
Information and Resources
Our Frequently Asked Questions (FAQ) page has answers to more questions about responsible gambling. Being informed is the first step.
bw52's responsible gambling pledge
bw52 is not just an entertainment platform — we want every user to play in a healthy and aware manner. To that end, we always follow certain specific steps. If you read our terms and conditions, you will see that responsible gambling matters are clearly stated in the Terms and Conditions.
- No one under 21 is allowed to open an account or play — the age verification process is strictly followed.
- Deposit limits, loss limits, session time limits, and self-exclusion are applied at the user's request.
- No promotional messages or offers are sent to users who are under self-exclusion.
- If unusual or suspicious gaming behaviour is detected, our team actively reaches out to the user.
- A 24/7 Bengali-speaking support team is always ready — you can talk to us about any concern related to gambling.
- Users' personal and financial information is kept secure. Full details are in our privacy policy — visit the Privacy Policy page to read it.
- Gambling is not presented as an investment or a source of income — it is purely entertainment.
Practical tips for responsible gambling
Building a few simple habits keeps gambling enjoyable at all times and reduces the risk of running into problems.
Set a time budget. Decide how long you will play before you start. Set an alarm or timer.
Set a money budget. Only use an amount of money that you can afford to lose without affecting your daily life.
Walk away when you lose. Consciously resist the urge to play more in order to chase lost money.
Do not play when tired or stressed. In that state your ability to make decisions is reduced and the chance of overspending increases.
Take regular breaks. Avoid long sessions. Take a break of at least 10–15 minutes every hour.
Track your spending. Once a month, check how much you have deposited in total and how much you have withdrawn — this will give you a clear picture.